Pro Services Specialists
Company: Floor & Decor
Location: Novi
Posted on: September 12, 2023
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Job Description:
Base PayThis role has a minimum base pay from $15.00 per hour
with higher starting pay available based on
experience.Purpose:Floor & Decor strives to be the one-stop
destination for our professional clients (PRO customer) in the hard
surface flooring contractor space. This position is focused on
building relationships with our PRO customers and in turn earning
their trust, while helping grow their business. This position
reports to the PRO Services Manager and supports the execution of
Floor and Decor's PRO priorities.Primary responsibilities include
understanding trends in the PRO Market, collaboration with the
Installation Materials and Design Services departments in order to
build the sales organization and serve our PRO customers.Minimum
Eligibility Requirements:High School diploma or equivalent.
Associate Degree or higher is a plus.1 year in retail or wholesale
contractor sales, service, supply and/or professional
installation.Strong written and verbal communication
skills.Experience with Salesforce / CRM software is a
plus.Bilingual in Spanish or the most dominant language in the
Store trade-area is a plus.Essential Job Functions:Execute the PRO
Services Blueprint to the highest levels to create a world class
experience for our PRO Customers.Support the PRO desk in-store:
phone calls, manage orders, order follow-up, customer support and
escalations.Collaborate with the Store Team to identify PROs in our
Store.Maintain extensive knowledge about Floor & Decor
products.Train and support the Store Team on how to use our selling
process.Understand our PRO business to educate our PRO customers
and expand their participation.Offer and assist PROs to sign up for
the PRO Premier Rewards Program, download and demonstrate the
benefits of the PRO APP.Promote PRO Credit Solutions such as
Commercial Business Account or PRO Premier Credit Card.Coordinate
and assist with PRO Customers in-store activities.Collaborate in
all store initiatives.Demonstrate ability to make effective program
and benefit presentations.Must possess excellent customer service
skills and be results oriented.Strong interpersonal skills to
interact effectively at all levels and across diverse
cultures.Ability to multi-task, meet deadlines, and work in a
fast-paced environment.On occasion, in an effort to develop, travel
to customer and PRO job sites with the Pro Services Manager to
present F&D's benefits and capabilities.Perform additional
functions, duties and specific tasks of a similar nature and scope
as necessary to achieve assigned business objectives.Working
Conditions (travel & environment)This position is hourly, knowing
it may include hours which could exceed eight hours in a day.May
require travel up to 20%.While performing the duties of this job,
the employee is occasionally exposed to a warehouse environment and
moving vehicles. The noise level in the work environment is
typically moderate to noisy.Medium Work - Ability to exert 20-50
pounds of force occasionally, and/or 10-25 pounds of force
frequently, and/or greater than negligible up to 10 pounds of force
constantly to lift, carry, push, pull, or otherwise move objects.
The employee is often required to use their hands and fingers, to
handle or feel. The employee is occasionally required to stand,
walk, reach with arms and hands, climb or balance, and to stoop,
kneel, crouch or crawl.Note: Floor & Decor considers all applicants
for employment without regard to race, color, religion, sex, gender
identity, sexual orientation, national origin, age, disability,
medical condition, pregnancy, marital or familial status, veteran
status, or based on any other class protected by applicable
federal, state, or local law. Floor & Decor also provides
reasonable accommodations to qualified individuals with
disabilities in accordance with the Americans with Disabilities Act
and applicable state and local law.This job description does not
constitute an employment agreement between the employer and the
employee and is subject to change by the employer at its sole
discretion.Store HoursMonday - Friday 7:00 AM - 7:00 PMSaturday
8:00 AM - 7:00 PMSunday 10:00 AM - 6:00 PMBenefits & RewardsBonus
opportunities at every levelCareer advancement
opportunitiesRelocation opportunities across the country401k with
discretionary company matchEmployee Stock Purchase PlanReferral
Bonus ProgramA personal holiday and Volunteer Time Off
programMedical, Dental, Vision, Life and other Insurance Plans
(subject to eligibility criteria)Equal Employment OpportunityFloor
& Decor provides equal employment opportunities to all associates
and applicants without regard to age, race, color, religion or
creed, national origin or ancestry, sex (including pregnancy),
sexual orientation, gender, gender identity, disability, veteran
status, genetic information, ethnicity, citizenship, or any other
category protected by law.This policy applies to all areas of
employment, including recruitment, testing, screening, hiring,
selection for training, upgrading, transfer, demotion, layoff,
discipline, termination, compensation, benefits and all other
privileges, terms and conditions of employment. This policy and the
law prohibit employment discrimination against any associate or
applicant on the basis of any legally protected status outlined
above.
Keywords: Floor & Decor, Novi , Pro Services Specialists, Other , Novi, Michigan
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