Customer Advisor
Company: Best Buy Health
Location: Novi
Posted on: September 13, 2023
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Job Description:
As a Customer Advisor you bring our mission to life by making
meaningful connections with our active aging customers and their
care takers. Customer Advisors respond to a consistent flow of
customer interactions, providing support for billing and usage
inquiries, service plan or account changes, basic troubleshooting,
and advocating on behalf of the customer to provide unique health
and safety services that support the customers specific needs. To
thrive in this role, you must be able to listen actively and
patiently to understand the customer needs and efficiently resolve
the expressed concerns. When you care for our customers, we care
for you in return. We offer extensive employee benefits and strive
to continuously improve not only the customer experience, but also
the employee experience. Whether working from home or on-site in
one of our state-of-the-art Caring Centers, our leaders are here to
support and help you grow your skills and career. This role is
hybrid, which means you must be located within a drivable distance
to our Best Buy Health office in Novi, MI. You might be asked to
come into the office up to 3 days per week. What youll do Respond
to high volume of inbound calls from new and/or existing
subscribers, providing caring and supportive solutions to customer
concerns involving billing, account and product support Protect
customer information by adhering to all Federal and State
regulations (i.e., CPNI, PCI, and HIPAA) Recommend product and
value-added services that align with a customer's needs Basic
qualifications Minimum 1 year of customer service and/or call
center experience required Preferred qualifications Experience
working in a fast-paced call center environment Experience working
in a technology industry Experience working with Senior aged
customers Whats in it for you Were committed to helping our people
thrive at work and at home. We offer generous benefits that address
your total well-being and provide support as you need it,
especially key moments in your life. Our benefits include: Physical
and mental well-being support via Best Buy Health Wellness Program
Comprehensive benefits including tuition reimbursement, caregiver
support, and more Generous Best Buy employee discount About us Best
Buy Health aims to enrich lives through technology and meaningful
connections. We do that by focusing on consumer health products
that help people live healthier lives, device-based emergency
response services for the active aging population and virtual care
offerings that help connect patients to physicians. As an
Affirmative Action employer Best Buy Health is dedicated to
creating an inclusive environment that values the diversity of its
employees and does not discriminate against any employee or
applicant. Best Buy Health is committed to equal employment
opportunity for all applicants and employees, without regard to
race, color, religion, sex, national origin, age, disability,
marital status, veteran status, sexual orientation, gender
identity, genetic information, or any other protected
characteristic under applicable law. Learn more about our
Affirmative Action Policy Statement HERE Reasonable Accommodation
Best Buy Health will make reasonable accommodations for employees
and applicants for their religious beliefs and practices, mental or
physical disabilities, and pregnancy, childbirth, and related
conditions. If you need a reasonable accommodation in the
application process; to access job postings, to apply for a job,
for a job interview, for pre-employment testing, or with the
onboarding process, please contact Talent Acquisition at
talent.acquisition@bestbuy.com. Learn more about: Online Know Your
Rights Posting, Pay Transparency Nondiscrimination Provision and
Employee Rights Executive Order 13496 HERE
Keywords: Best Buy Health, Novi , Customer Advisor, Other , Novi, Michigan
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