Warehouse Logistics Support Specialist

Company: Greatcall
Location: Novi
Posted on: February 20, 2021

Job Description:

*POSITION:* Commercial Logistics Support Specialist *DEPARTMENT:* 535 : Commercial Logistics *REPORTING SUPERVISOR:* Senior Manager, Supply Chain & Installation *DIRECT REPORTS:* No *FLSA**:* Non-Exempt *EMPLOYMENT STATUS:* Direct Hire *TRAVEL REQUIREMENTS: *N/A* * *SCHEDULE:* Standard business hours *ABOUT THE TEAM* This team works closely with all departments at Best Buy Health Inc. and outside vendors. Their main responsibilities include supporting commercial products, order processing, refurbishment, unit programming, internal product testing, and shipping and receiving duties. *ABOUT THE JOB* As a Commercial Logistics Support Specialist, your primary responsibilities will include the resolution of issues related to the accurate and timely processing of daily in-house customer product orders, kitting of commercial products, shipping and receiving functions, and proper documentation as required to update actions in internal systems. *RESPONSIBILITIES * * Inventory tracking, reporting, ordering, and reconciliation of products * Kitting of commercial products, including collecting individual bulk items and packaging them together to create finished goods to support commercial orders * Fulfill accessory orders submitted * Assist in shipping and receiving activities, which include, but are not limited to, opening incoming shipments, packaging commercial orders, and preparing outgoing product shipments * Review order processing to understand exceptions and assist in researching and correcting those exceptions * Process daily cancellations, address updates, installer supplies, installer inventory updates, and rerouting * Provide assistance to supplier/manufacturer with product warranty issues * Print and cut all product collateral * Other duties as assigned *QUALIFICATIONS* *Education:* High school diploma or GED required *Certification(s):* N/A *Experience: * * Minimum 6 months of experience in a product-based product environment required * Minimum 6 months of experience in a logistics/quality assurance/customer service-based environment required * Minimum 6 months of experience supporting Customer Service systems required * Prior experience in the wireless/telecommunications industry preferred *Knowledge/Skills/Abilities: * * Computer skills including typing and prior experience using Microsoft Office Suite *Personal Attributes:* * Strong sense of urgency * Results oriented * Trustworthy and able to handle confidential information * Resourceful and able to multitask * Team player with the ability to develop positive working relationships with peers * Ability to set priorities and stay focused * Ability to learn new technologies quickly * Approachable

Keywords: Greatcall, Novi , Warehouse Logistics Support Specialist, Professions , Novi, Michigan