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Call Center Inventory Rep

Company: Greatcall
Location: Novi
Posted on: May 5, 2021

Job Description:

*POSITION:* Inventory Control Specialist *DEPARTMENT:* 502 - Commercial Client Success *REPORTING SUPERVISOR:* Senior Manager, Supply Chain & Installation *DIRECT REPORTS:* No *FLSA**:* Non-Exempt *EMPLOYMENT STATUS**:* Direct Hire *TRAVEL REQUIREMENTS:* N/A *SCHEDULE:* Monday through Friday with Standard business hours *ABOUT THE TEAM* The Inventory Control group works diligently to retrieve inactive company assets back from members and partners. This group works closely with the logistics/warehouse team in an effort to receive company property back from members timely and efficiently. *ABOUT THE JOB* As an Inventory Control Specialist, your primary responsibilities will include the due-diligence that goes in to contacting members who have company equipment they are no longer utilizing for a variety of different reasons. You will use all resources available to have the members safely return the equipment to our warehouse. *RESPONSIBILITIES * * Consecutive outbound calling to members in an effort to recover assets and manage inventory integrity * Complete assigned work in the reverse logistics company software. * Manage and use the Asset Recovery Metrics on a daily, weekly, and monthly basis. * Work to ensure recovery rate goals are met. * Maintain a high level of communication with warehouse and retention teams during recovery efforts. * Communicate at a high level with management surrounding recovery efforts * Manage FedEx delivery exceptions. * File and manage all FedEx claims. * Provide feedback for improving and enhancing team processes to leadership. * Abide by all Company policies and procedures, including HIPAA and Privacy Act laws. * Other duties as assigned *QUALIFICATIONS* *Education:* High school diploma or GED required *Experience: * * Fluent in Spanish and English preferred * Minimum one year Customer Service experience in call center environment *Knowledge/Skills/Abilities: * * Proficient in Microsoft Office and Excel * Strong written and verbal communication skills *Personal Attributes * * Strong interpersonal skills * Strong Critical Thinker * Team player * Self-motivated and is comfortable thinking outside of the box * Highly organized * Strong work ethic with proven dependability

Keywords: Greatcall, Novi , Call Center Inventory Rep, Professions , Novi, Michigan

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