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Field Service Technician (Digital Service Engineer)

Company: Canon Solutions America, Inc.
Location: Novi
Posted on: November 22, 2021

Job Description:

US-MI-Novi
Canon Solutions America, Inc.

Requisition ID: 26072
Category: Field Service
Position Type: Full-Time

Overview

Spotting a solution and fixing a problem is a tremendous technical skillset. It requires diligence, determination, and a knack for knowledge. Does this sound like you?

If so, Canon Solutions America, an innovator of technology, solutions, and services, wants to meet you. We're ready to bring aboard individuals who strive for excellence in operational, maintenance, and networking support to help our valued customers with basic technical expertise of Canon-supports products.

Responsibilities

We're actively seeking an individual to:
- Diagnose basic mechanical, software, network, and system failures using established procedures.
- Service and repair designated equipment to Canon standards and specifications.
- Maintain working knowledge and aptitude of multiple product groups. This includes basic aspects of troubleshooting and diagnostics.
- Meet and exceed customer demands by providing efficient, responsive, and accurate Field/Shop/on-site maintenance.
- Properly maintain all technical information, Field Service Reports, Expense Reports, and Canon property assigned.
- Maintain all technical information and Canon property assigned and provide direction to less experienced technicians.
- Provide the solutions of escalated technical and/or customer service-related problem areas for any territory requested.

Qualifications

PLEASE NOTE: As a federal government contractor, we comply with all applicable federal laws, regulations, orders, and mandates. As a result, the person performing this role must be fully vaccinated against COVID-19, unless the Company grants an exemption based on a disability/medical condition or sincerely held religious belief.

We're looking for a dedicated individual with:
- HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience.
- A basic understanding of internet environments and the ability to complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class.
- The ability to travel (valid driver's license and acceptable driving record necessary).
- Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
- Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).
*New technicians participate in Canon's 4 week comprehensive training program known as Printing & Digital Imaging Foundations (PDIF), learning the fundamentals of the electrical and mechanical systems that are integral to the office automation process, in addition to learning troubleshooting and customer service skills. On-going training and technical certification are conducted on a regular basis throughout your career as a technician.

Company Overview

About our Company - Canon Solutions America, Inc. empowers companies of all sizes to succeed by supplying market leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings. With unwavering dedication to promote professional innovation, Canon Solutions America, Inc. helps drive sustainability, nurture efficiency, and regulate costs through the unification of comprehensive digital and traditional printing and document management solutions. As a wholly owned subsidiary of Canon U.S.A., Canon Solutions America, Inc. is headquartered in Melville, NY and has sales and service locations across the U.S. Our parent company, Canon Inc. (NYSE: CAJ), which earned approximately $30.4 billion in global revenue in 2020, ranks third overall in U.S. patents granted in 2020 and was named one of Fortune Magazine's World's Most Admired Companies in 2020.

Canon Solutions America offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://www.usa.canon.com/internet/portal/us/home/about/careers/benefits-compensation/

We are an EEO/AA employer. Minority/Female/Individuals with Disabilities/Protected Veterans.

If you are not reviewing this job posting on our Careers' site csa.canon.com/careers , we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at csa.canon.com/careers .

#CSA

Posting Tags

#LI-KG1 #PM20

PI153050139

Keywords: Canon Solutions America, Inc., Novi , Field Service Technician (Digital Service Engineer), Professions , Novi, Michigan

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