Field Service Technician (Digital Service Engineer)
Company: Canon Solutions America, Inc.
Posted on: November 22, 2021
Canon Solutions America, Inc.
Requisition ID: 26072
Category: Field Service
Position Type: Full-Time
Spotting a solution and fixing a problem is a tremendous technical
skillset. It requires diligence, determination, and a knack for
knowledge. Does this sound like you?
If so, Canon Solutions America, an innovator of technology,
solutions, and services, wants to meet you. We're ready to bring
aboard individuals who strive for excellence in operational,
maintenance, and networking support to help our valued customers
with basic technical expertise of Canon-supports products.
We're actively seeking an individual to:
- Diagnose basic mechanical, software, network, and system failures
using established procedures.
- Service and repair designated equipment to Canon standards and
- Maintain working knowledge and aptitude of multiple product
groups. This includes basic aspects of troubleshooting and
- Meet and exceed customer demands by providing efficient,
responsive, and accurate Field/Shop/on-site maintenance.
- Properly maintain all technical information, Field Service
Reports, Expense Reports, and Canon property assigned.
- Maintain all technical information and Canon property assigned
and provide direction to less experienced technicians.
- Provide the solutions of escalated technical and/or customer
service-related problem areas for any territory requested.
PLEASE NOTE: As a federal government contractor, we comply with all
applicable federal laws, regulations, orders, and mandates. As a
result, the person performing this role must be fully vaccinated
against COVID-19, unless the Company grants an exemption based on a
disability/medical condition or sincerely held religious
We're looking for a dedicated individual with:
- HS Diploma, GED, or equivalent experience required, plus 1 to 2
years of related experience.
- A basic understanding of internet environments and the ability to
complete the 120-day introductory period and the PDIF (Printing and
Digital Imaging Foundations) new-hire class.
- The ability to travel (valid driver's license and acceptable
driving record necessary).
- Required to take all necessary steps to obtain security and/or
other clearances required by customers to enter the customers'
- Must be able to lift 50 pounds and be active more than 50 percent
of the time (walking, standing, stooping/kneeling).
*New technicians participate in Canon's 4 week comprehensive
training program known as Printing & Digital Imaging Foundations
(PDIF), learning the fundamentals of the electrical and mechanical
systems that are integral to the office automation process, in
addition to learning troubleshooting and customer service skills.
On-going training and technical certification are conducted on a
regular basis throughout your career as a technician.
About our Company - Canon Solutions America, Inc. empowers
companies of all sizes to succeed by supplying market leading
enterprise, production, and large format printing solutions,
supported by exceptional professional service offerings. With
unwavering dedication to promote professional innovation, Canon
Solutions America, Inc. helps drive sustainability, nurture
efficiency, and regulate costs through the unification of
comprehensive digital and traditional printing and document
management solutions. As a wholly owned subsidiary of Canon U.S.A.,
Canon Solutions America, Inc. is headquartered in Melville, NY and
has sales and service locations across the U.S. Our parent company,
Canon Inc. (NYSE: CAJ), which earned approximately $30.4 billion in
global revenue in 2020, ranks third overall in U.S. patents granted
in 2020 and was named one of Fortune Magazine's World's Most
Admired Companies in 2020.
Canon Solutions America offers a competitive compensation package
including medical, dental, vision, 401(k) Savings Plan,
discretionary profit sharing, discretionary success sharing,
educational assistance, recognition programs, vacation, and much
more. A more comprehensive list of what we have to offer is
We are an EEO/AA employer. Minority/Female/Individuals with
If you are not reviewing this job posting on our Careers' site
csa.canon.com/careers , we cannot guarantee the validity of this
posting. For a list of our current postings, please visit us at
Keywords: Canon Solutions America, Inc., Novi , Field Service Technician (Digital Service Engineer), Professions , Novi, Michigan
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