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Customer Support and Logistics Specialist

Company: NGK
Location: Novi
Posted on: January 12, 2022

Job Description:

NGK Automotive Ceramics USA, Inc. is a subsidiary of the leading ceramic technology company NGK Insulators LTD., located in Nagoya, Japan. NGK Automotive Ceramics USA, INC. directly supports and supplies all major automobile manufacturers and heavy-duty diesel manufacturers with high-performance components for emission control systems. The sales and product management departments operate in close co-operation between customers and our development center in Japan for both general and customer-specific solutions.

NGK Automotive Ceramics USA, Inc. is looking for a Customer Support & Logistics Specialist to join our team. The ideal candidate is someone who takes ownership and is self-motivated to deliver outstanding support for our customers, as well as grow within our organization.

We are looking for someone with initiative, discipline, and focus, who has a drive for problem-solving, building relationships, and delivering outstanding customer support. As a member of our team, you will both directly interact with our customers, as well as other company members. Our ideal candidate will take ownership to ensure attention to detail.

Job Duties:

  • Receive and maintain inbound inventory and maintain database system
  • Work closely with our planning, warehouse, and transport teams to ensure timely and efficient delivery is met at all customer locations. This includes:
  • Receiving and processing high volume customer purchase orders
  • Timely freight dispatch to avoid disruptions in customer's supply chain
  • Creating customer shipping documents by processing shipment information in a timely and accurate manner from our operating system
  • Interfacing with our customers via Teams, email, and phone to answer questions, resolve issues, proactively communicate schedule, and schedule changes, and manage outbound scheduling requests
  • Maintain compliance standards at all times - including internal policies and procedures, and customer requirements
  • Effectively completing time sensitive tasks and appropriate follow-up, accountability, and reporting
  • Liaising with all departments (customers, transporters, warehouse, planning, QC)
  • Generate reports for month end reporting process
  • Participation with internal/external audits

    Experience:
    • 2+ years of administrative and/or customer support experience
    • Associates Degree preferred

      Skills:
      • Self-motivated to problem-solve and drive resolutions
      • Flexible, adaptable, and able to prioritize (no two days are the same!)
      • Strong attention to detail in checking work quality and accuracy
      • Demonstrates common-sense judgment when it comes to resolving customer issues
      • Intermediate to Advanced computing skills (Microsoft office suite etc.)
      • Good communication skills both written and verbal with record-keeping discipline
      • Ability to work flex hours as needed by production demands
      • Proven experience in improving processes and procedures
      • Constantly look for new ways to better/improve the current administrative process

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Keywords: NGK, Novi , Customer Support and Logistics Specialist, Professions , Novi, Michigan

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