IT Support Technician

Company: Assured Technology Services
Location: Novi
Posted on: May 12, 2022

Job Description:

IT Support TechnicianAssured Technology ServicesJob DescriptionLooking for someone who lives or willing to work in Novi and surrounding areasProvide remote and on-site support to small business primarily working with businesses in the dental field.RESPONSIBILITIES Professionally interact with customers Provide day-to-day onsite and remote support of all computer hardware, network, and respective software applications used by company personnel and their customers Follow company standards in documenting issues and resolution of customer issues Ensure timely and accurate service levels are maintained at all times Must be comfortable working independently and/or in a team environment Able to assess root cause of logical and/or physical software/hardware issues and ensure appropriate mechanisms are in place to resolve complex problems Able to travel to multiple sites in south eastern Michigan Able to work with software and hardware vendors to escalate and resolve issues Able to work remotely QualificationsRequirementsREQUIREMENTS Solid understanding of personal computing architectures Versed in supporting standard Operating systems (Windows, Windows Server) Knowledge of PC troubleshooting; inclusive of software, network connectivity, diagnosis, troubleshooting and repair General understanding of networking communication architecture including Switch, Firewall, and VOIP configurations Must have strong communication skills, be well organized and adaptable to changing priorities Strong interpersonal and communication skills, analytical and problem research/solving skills Must pass background check PREFERED 1-3 years demonstrated overall experience Knowledge of dental software such as Dentrix, Dexis, Eaglesoft, Dentech, Carestream, and TDO. Well versed with backup, anti-virus protection, and desktop/server monitor software applications Two to four year degree in Computer Science, Information Systems or equivalent experience A+ Network+ Certification Knowledge of HIPAA and HITECH (NIST800-66) BenefitsUnlimited personal timeHolidaysHealth Insurance ReimbursementMileage ReimbursementPersonal Phone StipendRetirement IRA Fund

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