IT Support Technician
Company: Assured Technology Services
Location: Novi
Posted on: May 12, 2022
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Job Description:
IT Support TechnicianAssured Technology ServicesJob
DescriptionLooking for someone who lives or willing to work in Novi
and surrounding areasProvide remote and on-site support to small
business primarily working with businesses in the dental
field.RESPONSIBILITIES Professionally interact with customers
Provide day-to-day onsite and remote support of all computer
hardware, network, and respective software applications used by
company personnel and their customers Follow company standards in
documenting issues and resolution of customer issues Ensure timely
and accurate service levels are maintained at all times Must be
comfortable working independently and/or in a team environment Able
to assess root cause of logical and/or physical software/hardware
issues and ensure appropriate mechanisms are in place to resolve
complex problems Able to travel to multiple sites in south eastern
Michigan Able to work with software and hardware vendors to
escalate and resolve issues Able to work remotely
QualificationsRequirementsREQUIREMENTS Solid understanding of
personal computing architectures Versed in supporting standard
Operating systems (Windows, Windows Server) Knowledge of PC
troubleshooting; inclusive of software, network connectivity,
diagnosis, troubleshooting and repair General understanding of
networking communication architecture including Switch, Firewall,
and VOIP configurations Must have strong communication skills, be
well organized and adaptable to changing priorities Strong
interpersonal and communication skills, analytical and problem
research/solving skills Must pass background check PREFERED 1-3
years demonstrated overall experience Knowledge of dental software
such as Dentrix, Dexis, Eaglesoft, Dentech, Carestream, and TDO.
Well versed with backup, anti-virus protection, and desktop/server
monitor software applications Two to four year degree in Computer
Science, Information Systems or equivalent experience A+ Network+
Certification Knowledge of HIPAA and HITECH (NIST800-66)
BenefitsUnlimited personal timeHolidaysHealth Insurance
ReimbursementMileage ReimbursementPersonal Phone StipendRetirement
IRA Fund
Keywords: Assured Technology Services, Novi , IT Support Technician, Professions , Novi, Michigan
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