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IT Service Technician

Company: Omega Computer Services, LC
Location: Novi
Posted on: May 15, 2022

Job Description:

Job DescriptionSalary: ABOUT USOur mission is to provide complete hardware, software, and support solutions, enabling clients to operate their businesses more successfully. In 1994, Omega Computer Services started as a small I.T. consulting firm and transformed over the years into a complete I.T. managed service provider. Now, Omega is one of the top MSPs in Michigan. We pride ourselves on a strong company culture, made possible by our staff's commitment to upholding our five core values: DO THE RIGHT THING - GROW OR DIE - PASSION FOR OUR WORK - HUMBLY CONFIDENT - WE LOVE CUSTOMER SERVICETHE POSITIONWe are looking for a full-time IT Service Technician to join our team working in the Greater Detroit area. Our Service Desk is active Monday - Friday, 8:00 AM - 5:00 PM with occasional appointments and on-call shifts required after hours. Some travel will be necessary to visit client locations, mostly within the Greater Detroit area, but potentially visits up to three hours away – transportation is company-provided. Please visit www.ocs.help/careers to learn more about our company culture, employee perks, and benefits.KEY RESPONSIBILITIES

  • Diagnose and troubleshoot end-user issues remotely through the ticketing system
  • Maintain high-quality support by responding quickly, effectively, and in a professional manner
  • Provide on-site technical service and support for existing clients, including, but not limited to:
    • Modifying configurations, utilities, software default settings, etc. for local workstations
    • Ensuring each workstation has the proper equipment
    • Installing, testing, and configuring new workstations, peripheral equipment and software
    • Managing PC setup and deployment for clients' new employees
    • Document internal procedures and notes pertaining to the ticket resolution
    • Assist Project Technicians with on-site technical setup for new clients
    • Assist remotely with service requests and escalated tickets
    • Maintain inventory of all equipment, software and software licenses; including frequent communication with the Inventory Admin to send and receive equipment on schedule
    • Perform timely workstation hardware and software upgrades as requiredQUALIFICATIONS
      • 1+ year(s) of experience working on an IT Service/Help Desk or NOC team environment
      • 1+ year(s) of experience providing excellent customer service
      • Proven written and oral communication skills
      • Ability to work independently, achieve high standards, and consistently meet deadlines
      • Possess an inclination and passion for learning new technologies quickly
      • Excellent problem-solving skills, especially in fast-paced, high-pressure situations
      • CompTIA A+ Certification (or equivalent)
      • Certification or above-average comprehension of:
        • Active Directory services
        • Network setups and configurations
        • Microsoft 365
        • Multi-platform environments
        • Ninja RMM (or similar RMM/PSA software)
        • Freshdesk (or similar ticketing system)
        • Cisco MerakiWE CAN'T DO WHAT WE DO WITHOUT YOUThis position assists with driving our mission by maintaining high-quality, white-glove I.T. services and support for our clients. This position also contributes to our team by implementing best practices for the ultimate benefit of our staff and clients.

Keywords: Omega Computer Services, LC, Novi , IT Service Technician, Professions , Novi, Michigan

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