IT Service Technician
Company: Omega Computer Services, LC
Location: Novi
Posted on: May 15, 2022
Job Description:
Job DescriptionSalary: ABOUT USOur mission is to provide
complete hardware, software, and support solutions, enabling
clients to operate their businesses more successfully. In 1994,
Omega Computer Services started as a small I.T. consulting firm and
transformed over the years into a complete I.T. managed service
provider. Now, Omega is one of the top MSPs in Michigan. We pride
ourselves on a strong company culture, made possible by our staff's
commitment to upholding our five core values: DO THE RIGHT THING -
GROW OR DIE - PASSION FOR OUR WORK - HUMBLY CONFIDENT - WE LOVE
CUSTOMER SERVICETHE POSITIONWe are looking for a full-time IT
Service Technician to join our team working in the Greater Detroit
area. Our Service Desk is active Monday - Friday, 8:00 AM - 5:00 PM
with occasional appointments and on-call shifts required after
hours. Some travel will be necessary to visit client locations,
mostly within the Greater Detroit area, but potentially visits up
to three hours away – transportation is company-provided. Please
visit www.ocs.help/careers to learn more about our company culture,
employee perks, and benefits.KEY RESPONSIBILITIES
- Diagnose and troubleshoot end-user issues remotely through the
ticketing system
- Maintain high-quality support by responding quickly,
effectively, and in a professional manner
- Provide on-site technical service and support for existing
clients, including, but not limited to:
- Modifying configurations, utilities, software default settings,
etc. for local workstations
- Ensuring each workstation has the proper equipment
- Installing, testing, and configuring new workstations,
peripheral equipment and software
- Managing PC setup and deployment for clients' new
employees
- Document internal procedures and notes pertaining to the ticket
resolution
- Assist Project Technicians with on-site technical setup for new
clients
- Assist remotely with service requests and escalated
tickets
- Maintain inventory of all equipment, software and software
licenses; including frequent communication with the Inventory Admin
to send and receive equipment on schedule
- Perform timely workstation hardware and software upgrades as
requiredQUALIFICATIONS
- 1+ year(s) of experience working on an IT Service/Help Desk or
NOC team environment
- 1+ year(s) of experience providing excellent customer
service
- Proven written and oral communication skills
- Ability to work independently, achieve high standards, and
consistently meet deadlines
- Possess an inclination and passion for learning new
technologies quickly
- Excellent problem-solving skills, especially in fast-paced,
high-pressure situations
- CompTIA A+ Certification (or equivalent)
- Certification or above-average comprehension of:
- Active Directory services
- Network setups and configurations
- Microsoft 365
- Multi-platform environments
- Ninja RMM (or similar RMM/PSA software)
- Freshdesk (or similar ticketing system)
- Cisco MerakiWE CAN'T DO WHAT WE DO WITHOUT YOUThis position
assists with driving our mission by maintaining high-quality,
white-glove I.T. services and support for our clients. This
position also contributes to our team by implementing best
practices for the ultimate benefit of our staff and clients.
Keywords: Omega Computer Services, LC, Novi , IT Service Technician, Professions , Novi, Michigan
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