IT Support Analyst

Company: Erickson Living
Location: Novi
Posted on: March 16, 2023

Job Description:

Location:Fox Run Village by Erickson Senior LivingFox Run is a beautiful 108-acre continuing care retirement community in Novi, Michigan. We're part of a growing network of communities developed and managed by Erickson Senior Living, a national provider of senior living and health care with campuses in 11 states-and growing.As our IT Support Analyst, you will be part of a team that provides technology support to over 1200 residents and 750 staff at our Fox Run Senior Living Community. Every day, you will walk the campus to provide technical support to our residents and employees, handle equipment, perform assigned project work, and collaborate with your teams. You will be on-call for occasional after hours planned and unplanned events.To thrive in this job, you must enjoy working directly with a diverse group of people, including residents, staff, and corporate partners to provide comprehensive technical support. We support many different technologies and systems and will provide you training so you can learn them too. This job is fully onsite with occasional travel required to other Erickson Senior Living locations.We're looking for an IT Support Analyst with experience---+ Managing the lifecycle of desktops, laptops and phone systems while applying required security controls+ Troubleshooting networking issues to various endpoints+ Handling customer complaints with patience+ Training users on how to use technology+ Taking ownership of issues and driving issues to resolution independently+ Working in collaboration with team members, customers and vendors**Compensation** :Commensurate with experience starting at $60000.00 / annuallyWe are an Award-wining Workplace and offer a comprehensive benefits package to include:+ Medical, dental, and vision insurance+ On-site employee health and wellness centers+ Paid sick, personal leave, and vacation+ 401(k) with contribution opportunities+ Tuition reimbursement+ Growth opportunitiesErickson Senior Living is continuously building new communities and we are looking to add additional staff to our team to support this growth. Our team leads the implementation and support of technology to all employees and residents. We have been named as a best place to work in ComputerWorld magazine every year for over a decade. With over 180 in the IT Department, we invite you to join our team.Erickson Senior Living, its affiliates, and managed communities are Equal Opportunity Employers and are committed to providing a workplace free of unlawful discrimination and harassment on the basis of race, color, religion, sex, age, national origin, marital status, veteran status, mental or physical disability, sexual orientation, gender identity or expression, genetic information or any other category protected by federal, state or local law.Since 1983, Erickson Senior Living's national network of managed communities has been devoted to one mission-helping people live better lives. If you're driven to make a difference and feel passionate about what you do, you'll thrive in an Erickson Senior Living career. Experience a work and social environment beyond the traditional office setting, with access to multiple on-campus dining choices, health and wellness facilities, lush green spaces, and so much more. Come see why we're among the most respected names in senior living, now serving 27,000 residents with a team of more than 14,000 employees.

Keywords: Erickson Living, Novi , IT Support Analyst, Professions , Novi, Michigan