Call Center Agent
Company: EyeCare Partners
Posted on: October 16, 2020
Associated Retinal Consultants, P.C. Job Description: Call
Center Representative Business Unit: Corporate/Administration
Employee Status: Full-Time, Non-Exempt
Reports To: Revenue Cycle Manager or Designee
Purpose: The Customer Service Representative will answer calls for
a busy, multiple-physicians' office, scheduling patient
appointments, answering questions, and responding to requests. The
Customer Service Representative will also verify patient and
insurance information; perform backup duties for Medical Office
Specialists, as needed; and complete other tasks as assigned.
Key Duties/Responsibilities (may include but are not limited
--- Consistently provide excellent customer service, pleasantly
greeting all callers, and communicating with callers and patients
in a respectful and helpful manner.
--- Answer inbound calls in a call center setting within designated
time frames, answer questions, and direct calls to appropriate
--- Schedule patient appointments accurately in Practice Management
System and consistent with individual physician preference.
--- Gather appropriate patient information about medical
complaints/concerns and document these accurately and concisely in
communications to the physicians and/or office staff.
Communications are prioritized appropriately.
--- Verify and accurately record patient demographic, insurance,
and other information.
--- Work with team of co-workers in Call Center and the clinics to
answer questions and maintain appropriate scheduling of
--- Effectively perform individual share of the workload and
actively engage in other assigned tasks during periods of low call
--- On occasion, may provide backup to, and perform all duties of,
Medical Office Specialists at ARC clinics, as needed.
--- Perform other clinical and administrative office functions,
including those associated with support of satellite offices, as
--- High school diploma or equivalent
--- Experience working in a medical office
--- Working knowledge of insurance carriers and their requirements,
including prior authorization, preferred
--- Excellent phone etiquette, verbal communication, interpersonal,
and customer service skills
--- Proficient keyboarding skills, working knowledge of database
systems, and comfortable with the use of technology
--- Exceptional analytical and problem-solving skills
--- Demonstrated proficiency with Practice Management System
following initial training period
--- Ability to perform as a team player
Work Schedule: Varies, but typically Monday through Friday with
working hours ranging from 8:00 a.m. to 5:00 p.m. Potential for
Saturday work hours depending on location. Work shift hours vary
depending on employment status, but generally are 8 hours in
--- Lift objects weighing up to 25 pounds
--- Sit for long periods of time
--- Occasionally stoop, kneel or crouch
--- Use hand and arms to reach for, grasp and manipulate
Tool/Personal Protective Equipment Requirements: N/A
Environment: Work takes place in clean, pleasant, and comfortable
office settings. If you need assistance with this application,
please contact Please do not contact the office directly - only
resumes submitted through this website will be considered. EyeCare
Partners is an equal opportunity/affirmative action employer. All
applicants will be considered for employment without attention to
race, color, religion, sex, sexual orientation, gender identity,
national origin, and veteran or disability status.
Keywords: EyeCare Partners, Novi , Call Center Agent, Sales , Novi, Michigan
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