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Call Center Agent

Company: EyeCare Partners
Location: Novi
Posted on: October 16, 2020

Job Description:

Associated Retinal Consultants, P.C. Job Description: Call Center Representative Business Unit: Corporate/Administration
Employee Status: Full-Time, Non-Exempt
Reports To: Revenue Cycle Manager or Designee

Purpose: The Customer Service Representative will answer calls for a busy, multiple-physicians' office, scheduling patient appointments, answering questions, and responding to requests. The Customer Service Representative will also verify patient and insurance information; perform backup duties for Medical Office Specialists, as needed; and complete other tasks as assigned.
Key Duties/Responsibilities (may include but are not limited to):
--- Consistently provide excellent customer service, pleasantly greeting all callers, and communicating with callers and patients in a respectful and helpful manner.
--- Answer inbound calls in a call center setting within designated time frames, answer questions, and direct calls to appropriate person.
--- Schedule patient appointments accurately in Practice Management System and consistent with individual physician preference.
--- Gather appropriate patient information about medical complaints/concerns and document these accurately and concisely in communications to the physicians and/or office staff. Communications are prioritized appropriately.
--- Verify and accurately record patient demographic, insurance, and other information.
--- Work with team of co-workers in Call Center and the clinics to answer questions and maintain appropriate scheduling of patients.
--- Effectively perform individual share of the workload and actively engage in other assigned tasks during periods of low call volume.
--- On occasion, may provide backup to, and perform all duties of, Medical Office Specialists at ARC clinics, as needed.
--- Perform other clinical and administrative office functions, including those associated with support of satellite offices, as needed.
Qualifications:
--- High school diploma or equivalent
--- Experience working in a medical office
--- Working knowledge of insurance carriers and their requirements, including prior authorization, preferred
--- Excellent phone etiquette, verbal communication, interpersonal, and customer service skills
--- Proficient keyboarding skills, working knowledge of database systems, and comfortable with the use of technology
--- Exceptional analytical and problem-solving skills
--- Demonstrated proficiency with Practice Management System following initial training period
--- Ability to perform as a team player
Work Schedule: Varies, but typically Monday through Friday with working hours ranging from 8:00 a.m. to 5:00 p.m. Potential for Saturday work hours depending on location. Work shift hours vary depending on employment status, but generally are 8 hours in length.
Physical Requirements:
--- Lift objects weighing up to 25 pounds
--- Sit for long periods of time
--- Occasionally stoop, kneel or crouch
--- Use hand and arms to reach for, grasp and manipulate objects
Tool/Personal Protective Equipment Requirements: N/A
Environment: Work takes place in clean, pleasant, and comfortable office settings. If you need assistance with this application, please contact Please do not contact the office directly - only resumes submitted through this website will be considered. EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.

Keywords: EyeCare Partners, Novi , Call Center Agent, Sales , Novi, Michigan

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