Customer Service Representative

Company: Installed Building Products
Location: Novi
Posted on: November 15, 2020

Job Description:

The Company We are a dynamic industry leader in construction specializing in the sale and installation of insulation, fireplaces, and gutters. Our success is built on a commitment to hard work, respect for individuals, and the continuous delivery of superior customer service. We are the type of company that people can get excited about working for and working with! We offer very competitive compensation and benefits, including medical, dental, vision, 401k with company match, vacation time, paid holidays, and much more. Apply now if you are interested in becoming a member of one of the best teams in the Construction industry! What You Can Expect We are seeking a highly motivated Customer Service Representative. The prospective duties for this position will include the following: Coordinate incoming/outgoing customer phone calls Execute and follow full permit request process with local municipalities Organize inspections on job sites Oversee job costing for completed work by field team Consult with managers to schedule work orders Assist with and evaluate problems to provide resolutions for both customers and field teams Coordinate data entry in multiple systems to manage and facilitate work order tracking and employee data To Be Successful 1-3 years of previous administrative support/customer service experience Proficient in Microsoft Office products including Word, Excel and Outlook For Your Safety The physical demands described here represent those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to drive a car Lift light to moderate weight IBP is an equal opportunity employer.

Keywords: Installed Building Products, Novi , Customer Service Representative, Sales , Novi, Michigan