Retail Commission Sales - Fine Jewelry, Full Time: Twelve Oaks Mall
Posted on: January 11, 2021
Job Overview: The Jewelry Sales associate is responsible for
providing outstanding customer service in the Jewelry & Watch
Complex. This includes meeting hourly sales and Star Rewards goals
on a personal and departmental basis, demonstrating superior
product knowledge to customers, building a clientele using the My
Client system, offering the customer our Worry No More service plan
and creating a shopping experience that will make the customer feel
welcome and comfortable. The Jewelry Sales associate will
participate in ongoing training via the iPad as well as attend
vendor and trainer facilitated trainings. Additionally, all Jewelry
Sales associates participate in all aspects of ensuring the
department is operating efficiently including but not limited to
processing goods, merchandising, taking price changes, setting and
signing sales, doing RTVs, BOPS & Fulfillment. Macy---s uses a
scheduling plan that allows our associates to participate in the
creation of their work schedules by managing availability and
identifying preferences. Additionally, during key events and peak
selling times, Macy---s may offer additional shifts to our
associates, which they may pick up using the self-scheduling tool.
Details on Macy's schedule options are available during the
interview process. Essential Functions: Be proficient in use of all
POS systems including Search and Send and My Client. Be proactive
in assisting customers who are using devices to shop and compare,
whether Macy---s devices or their own. Assist customers in all
aspects of service, and qualify customer needs, figure out what's
right for them by using steps of MAGIC & Fine Touch Selling. Offer
to put purchase on customer---s Macy---s charge account. Suggest
additional merchandise to compliment customer selection. Maintain a
professional attitude with sincerity and enthusiasm that
demonstrates Macy---s commitment to our customer. Participate in
pre-selling and sales driving events including trunk shows to
maximize sales. Stay informed on current promotional events and
sales. Offer and promote benefits of extended service plan to all
customers purchasing Fine Jewelry & Watches. Use clientele program
to maintain customer profile and contact information to increase
personal sales and build solid customer base. Perform all aspects
of fulfillment process; including, but not limited to: picking,
packing, labeling, shipping and BOPS. Offer to call other locations
if merchandise is unavailable within store or offer Search & Send.
Be knowledgeable of and perform sales support functions related to
Jewelry (POS procedures, iPad, Operations, Asset Protection).
Ensure proper processing, presentation, organization, storing, and
replenishment of stock. Maintain Recovery & Fill in Standards.
Establish high level of shortage awareness and effectiveness;
ensure that all policies and procedures are implemented. Perform
other duties as assigned, including but not limited to watch sizing
and ear piercing. Adhere to asset protection programs and
procedures to ensure audit compliance. Perform functions in an
efficient manner, as directed by the supervisor. Regular,
dependable attendance and punctuality. Qualifications:
Education/Experience: High school diploma or equivalent preferred.
Previous selling experience is required, preferably in fine
jewelry. Communication Skills: Effective written and verbal skills,
ability to interpret instructional documents such as safety rules,
operating and maintenance instructions, and procedure manuals.
Excellent written and verbal communication skills. Mathematical
Skills: Basic math functions such as addition, subtraction,
multiplication, and division. Able to use a calculator. Reasoning
Ability: Self-starter, able to work independently and as part of a
team and must have good time management skills. Physical Demands:
This position involves constant moving, talking, hearing, reaching,
and standing. Involves standing for at least two consecutive hours.
Involves lifting at least 30 lbs. May occasionally involve
reaching, stooping, kneeling, crouching, and climbing ladders.
Vision abilities include close vision, color vision, depth
perception, and focus adjustment. Other Skills: Superior
organizational and time management skills. Must be able to
multi-task in a fast-paced environment. Must be able to build
relationships and influence others. Must possess a thirst for
knowledge. Ability to collaborate and function as a member of a
team. Must possess a strong sense of urgency. Should be comfortable
with the use of computers and frequent use of RF equipment. Work
Hours: Flexible with scheduling and available to work retail hours,
which may include day, evening, weekends, and/or holidays, based on
department and store/company needs. This job overview is not all
inclusive. In addition, Macy---s, Inc. reserves the right to amend
this job overview at any time. Macy---s is an Equal Opportunity
Employer, committed to a diverse and inclusive work environment.
Macy---s, Inc. --- including Macy---s and Bloomingdale---s --- will
consider for employment qualified applicants with criminal
convictions in a manner consistent with [SFPC Art.
[LA MC ch.XVIII Art.
Keywords: Macy's, Novi , Retail Commission Sales - Fine Jewelry, Full Time: Twelve Oaks Mall, Sales , Novi, Michigan
Didn't find what you're looking for? Search again!