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Customer Service Representative

Company: Installed Building Products
Location: Novi
Posted on: January 11, 2021

Job Description:

COMPETITIVE PAY: $15-$16/hr. The Company We are a dynamic industry leader in construction specializing in the sale and installation of insulation, fireplaces, and gutters. Our success is built on a commitment to hard work, respect for individuals, and the continuous delivery of superior customer service. We are the type of company that people can get excited about working for and working with! We offer very competitive compensation and benefits, including medical, dental, vision, 401k with company match, vacation time, paid holidays, and much more. Apply now if you are interested in becoming a member of one of the best teams in the construction industry! What You Can Expect We are seeking an entry-level Customer Service Representative who is highly motivated and ready to learn. The prospective duties for this position will include, but are not limited to: Coordinating incoming/outgoing customer phone calls Executing and following a full permit request process with local municipalities Organizing inspections on job sites Overseeing job costing for completed work by the field team Consulting with managers to schedule work orders Assisting with and evaluate problems to provide resolutions for both customers and field teams Coordinating data entry in multiple systems to manage and facilitate work order tracking and employee data To Be Successful 1-3 years of previous administrative support/customer service experience Proficient in Microsoft Office products including Word, Excel and Outlook For Your Safety The physical demands described here represent those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to drive a car Lift light to moderate weight IBP is an equal opportunity employer.

Keywords: Installed Building Products, Novi , Customer Service Representative, Sales , Novi, Michigan

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