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Front Desk Agent Part Time

Company: Sheraton Detroit Novi
Location: Novi
Posted on: January 9, 2022

Job Description:

1. Administration (Please note: Front Desk, Full Time/Part Time).

  • Enthusiastically greet guests upon arrival.
  • Register and assign rooms to guests promptly and efficiently.
  • Issue room key and escort instructions to Bellperson or directly to guest.
  • Date-stamp, sort, and rack incoming mail and messages.
  • Transmit and receive messages using all communication avenues.
  • Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
  • Listen to and solve guests' concerns.
  • Keep record of room availability and rate.
  • Compute bill, collect payment, and make change for guests.
  • Thank each guest by name for choosing your hotel. Invite back.
  • Make, confirm, and cancel reservations via all communication avenues.
  • Accurately post charges such as room, food, liquor, or telephone to guest bill.
  • Make reservation, transportation, or entertainment reservations for guest.
  • Deposit guest valuables in hotel safe deposit box as requested and appropriate.
  • Log and conduct wake-up calls timely and pleasantly.
  • Ability to focus on the guest, ensuring complete satisfaction with each transaction / interaction.
  • Ability to accurately use various office software.
  • Ability to willingly perform other customer service and guest-related functions as required.2. Support
    • Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.
    • Maintain calm demeanor during emergency situations; communicate situation accurately, factually, and calmly to appropriate parties.
    • Ability to build solid working relationships with co-workers.
    • Ability to accurately gather and report information to appropriate parties as requested.
    • Ability to willingly assist with various office tasks as needed.
    • Ability to scrupulously follow all Driftwood and hotel policies and procedures.
    • Attend required meetings.Professionalism and Style ExpectationsThese are expected of every associate within Driftwood Hospitality Management, LLC.3. Personal Effectiveness
      • Projects and assignments are completed thoroughly, professionally, and with care.
      • Adjusts to high-pressure conditions and is open to change.
      • Consistently maintains positive demeanor.
      • Assumes responsibility for personal growth and development.
      • Conducts himherself (acts and dresses) professionally at all times; sets standards for all associates.4. Communication
        • Understands and communicates the Driftwood Mission.
        • Expresses ideas and conveys information clearly, effectively, and professionally.
        • Actively listens to others.
        • Conveys company information, decision, or problems to appropriate parties on a timely basis.
        • Works to resolve disagreements and is respectful of peers and co-workers.Physical Requirements5. These are required of every associate.
          • Minimum lifting of 20 pounds.
          • Pushing, bending, stooping, upward reaching, manual dexterity.
          • Hearing, writing, typing.
          • Minimum pulling of 20 pounds.
          • Other duties may be assigned.
          • Additional responsibilities specific to you are:
          • Must have a comprehensive knowledge of all hotel departments and functions.
          • Must have good mathematical and computer skills.
          • High school education required. Relevant training and experience and additional education preferred.
          • CPR and first aid training preferred. Qualified candidates are invited to apply today!
          • EOE/AA/M/F/Vet/DisabilityCOVID-19 considerations:-We have installed clear plastic barriers and provided masks, hand sanitizers & gloves.- We are taking extra precautions to maintain the cleanliness of the property.- All guests and associates are required to have masks on at all times. Powered by JazzHR

Keywords: Sheraton Detroit Novi, Novi , Front Desk Agent Part Time, Sales , Novi, Michigan

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