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Sales BDC Support Representative

Company: Cadillac of Novi
Location: Novi
Posted on: January 11, 2022

Job Description:

Considering a career with Ken Garff Automotive Group means you are in for a great ride (excuse the car metaphor)! We're not your standard dealership or group of dealerships and we are pretty darn proud of that. We are out to do things differently and want to consistently change, grow, and progress. For that reason, our employees are proud of where they work!Cadillac of Novi , a Ken Garff Automotive Dealership, is currently looking for a talented Sales BDC (Business Development Center) Support Representative that aligns with our core values and acts with respect, intelligence, greatness, honesty and teamwork.As a group, we aim to become the most esteemed automotive group by treating people R.I.G.H.T and creating lifetime customers!Here's why you'll want to work here:

  • Paid training and real career growth
    • Competitive compensation package
    • Great schedule ( 40-hour work weeks)
    • Great people with a great culture
    • Paid Time Off and 401k with Company match
    • Medical, Dental, Vision, Short and Long-term disability, AD&D and Life Insurance
      • Year-end bonus program for all employees (Garff Giveback)
      • Employee discounts on Vehicle Purchase, Parts, Service and More!Here's what you'll be doing:
        • Answer all incoming customer calls promptly and professionally
        • Determine customer's primary concern and schedule the necessary appointment
          • Document conversations and update customer records after each interaction
          • Develop and maintain a knowledge base of the evolving products, services and needs of the dealerships
          • Establish and maintain great customer relationships that encourage repeat and referral business
          • Work as a team player and uphold the company's standards of professionalism and integrityHere's what you'll need:
            • Previous inbound /outbound customer service, call center, or sales experience a plus
            • Proficient computer skills, ability to manage multiple systems, and ability to type 40 + wpm
            • Must be energetic, enthusiastic and team oriented
            • Strong customer service skills: problem solving and communication (written and verbal)
            • Strong record of positive customer satisfaction
              • High School Diploma or equivalent
              • Must be 18 years or older and be authorized to work in the U.SWe are an Equal Opportunity Employer(( We Hear You ) )

Keywords: Cadillac of Novi, Novi , Sales BDC Support Representative, Sales , Novi, Michigan

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