Geek Squad Advanced Repair Agent
Company: Best Buy
Location: Novi
Posted on: March 19, 2023
|
|
Job Description:
The Geek Squad Advanced Repair Agent identifies and offers
technology related, solution-based recommendations to solve
customer needs and ensure that no customer is left unserved. They
create and maintain a supportive environment for customers by
asking the right questions, listening carefully, taking detailed
notes and partnering with other team members. Agents diagnose
technology issues through various troubleshooting activities
including the use of specialty software. They are passionate about
technology and leverage their technical abilities to create
positive customer interactions by solving a variety of software and
hardware issues.
At Best Buy, we are obsessed with building long term relationships
with our customers. Every team member should feel empowered to
deliver a world-class and unique experience based on what each
customer needs.
Key Responsibilities Helps drive a positive customer experience by
building relationships, exhibiting empathy, and providing solutions
for their needs.
Understands the importance of the customer experience when
performing diagnostic discoveries, making recommendations, and
protecting customer devices both in-person and by phone.
Establishes and maintains consistent rhythms for timely followup
and ensures deliverables are met or exceeded.
Partners with other team members to ensure consistent and accurate
documentation of customer requests and repairs.
Basic Qualifications 6+ months experience diagnosing,
troubleshooting, or repairing technology products
Experience actively using and learning about consumer
electronics
Strong ability to prioritize and multi-task in a fast-paced
environment
Ability to work a flexible schedule inclusive of holidays, nights
and weekends
Keywords: Best Buy, Novi , Geek Squad Advanced Repair Agent, Sales , Novi, Michigan
Click
here to apply!
|