Client Service Representative

Company: Interim HealthCare of Oakland County
Location: Novi
Posted on: March 20, 2023

Job Description:

General Purpose: To provide continuous improvement of the total quality of the branch/office as it relates to assisting the Client Service Supervisor (or designee) with the office operations and the scheduling of patients/clients requiring unlicensed care.Essential Functions:--- Assists the Client Service Supervisor (or designee) in establishing and monitoring compliance with quality and operations standards.--- Receives referral calls, documents job orders, assists in staffing orders with qualified personnel, and/or organizes/reorganizes job schedules for home care personnel.--- Verifies client insurance.--- Ensures all assigned office functions are completed in compliance with federal, state, local laws and JCAHO regulations as well as all policies, procedures, and standards of Interim - - -HealthCare.--- Promotes agency through education to prospective and existing patients/clients.--- Provides input to management on improving processes and procedures, developing recognition and reward programs, and becoming more cost and time efficient.--- Completes other assignments as requested and assigned.--- May have access to personal health information ("PHI") necessary to fulfill the above duties and responsibilities. Access to use and ability to disclose PHI is further defined by each organization/department.Minimum Education & Experience Requirements:--- Associate Degree or equivalent years of training or work experience.--- One (1) year experience in healthcare, temporary help, or related industry.Knowledge, Skills & Abilities Required:--- Proven organizational skills and detail orientation.--- Ability to multi-task, work under pressure with changing priorities and short deadlines, and effectively handle a heavy workload.--- Ability to effectively communicate, both orally and in writing, with clinical and non-clinical personnel.--- Proficient in current company software programs.Working Conditions & Physical Effort:--- Work is normally performed in a typical interior/office work environment.--- Ability to work flexible schedule and/or evening hours as needed.--- Ability to sit in front of CPU for long periods of time.--- Physical activity is sedentary and may require occasional lifting or carrying up to 10 lbs.PandoLogic. Keywords: Customer Service Representative, Location: Novi, MI - 48376

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