CUSTOMER SERVICE REPRESENTATIVE II
Company: Crown Cork & Seal USA, Inc.
Location: Toledo
Posted on: April 30, 2024
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Job Description:
Division Overview:
Crown's Closures, Aerosol & Promotional Packaging (CAPP) Division
manufactures a variety of packaging solutions for the largest
consumer packaging companies in North America. - Our distinguished
list of clients including SC Johnson, Abbott Laboratories and
Unilever. - - -We manufacture total packaging solutions
including:
Closures: We manufacture a variety of decorative food and metal
vacuum sealed closures, metal and composite closures, capping
systems for glass and plastic container manufacturers.
Aerosol Packaging: We manufacture cans and ends for manufacturers
of personal care, food, household and industrial products. - We
offer our customers a broad range of products including multiple
sizes, color schemes and shaped packaging.
Promotional and Specialty Packaging: We manufacture a wide array of
decorative containers with numerous lid and closure variations.
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Here is your chance to join the CAPP Division.
The Customer Service Representative will serve as a main point of
contact for assigned customers. - -This selected individual will
collaborate with customers, sales, planning and operations on all
facets of our business to ensure business and customer demands are
aligned. - -As a key member of the CSR team, the representative
will promote effective communication to maximize productivity in a
high-volume manufacturing environment.
Duties And Responsibilities:
Reporting directly to the Supervisor, Customer Service, the
Customer Service Representative responsibilities would include, but
not be limited to, the following: - - -
Manage placement of orders -and ship orders at customer
request.
Maintain open order status and inventory reports.
Manage relevant communications regarding order status and
delivery.
Primary contact for field sales and customers. Responsible for
communicating all relevant information to account managers and
others as necessary.
Submit engraving orders for new artwork and track through
completion and item set up. Advise and or direct customers to
appropriate personnel for technical information concerning closures
which are specific to their product or process.
Manage customer complaints, directing them to the Technical
Services group or Quality Assurance. Initiate and follow-up on
NCR's and submit credits as appropriate.
Quote pricing as required
Manage freight ensuring current freight rates in affect and updated
in the customer master file
Run weekly scheduled inventory reports for respective customers or
as needed/requested
Enter various types of invoices related to freight, needs attention
inventory, quantity adjustments, graphic charges, etc. for all
customers
Work with customers and account managers to minimize slow moving or
obsolete inventory.
Performs other job-related duties as required or assigned
In addition to the specific responsibilities listed above, the
ideal candidate will possess the following:
Minimum Requirements
Bachelor's degree in business, management or a related position
3+ years of experience in a customer service role
3+ years in a manufacturing environment
Approximately 10% travel
Preferred Requirements
Packaging industry experience
Competencies
Capability and flexibility of managing changing business needs and
requirements
Proven record of applied critical thinking in a variety of
situations
Effective oral and written communications
Strong interpersonal skills
Demonstrated ability to work effectively in a team environment as
well as working independently and self-directed
Process oriented with a continuous improvement mindset
Proficiency in MS Word, Excel, Access, PowerPoint and Outlook
required
Keywords: Crown Cork & Seal USA, Inc., Novi , CUSTOMER SERVICE REPRESENTATIVE II, Sales , Toledo, Michigan
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